Warranty policy

1. Warranty conditions

    1.1. Detailed conditions

    Products must meet the following conditions:

    • The product is still under warranty (The warranty period is calculated from the date of purchase, based on the sales invoice). 
    • Technically defective products are covered by NiceDesign's warranty criteria. (Refer to NiceDesign's warranty conditions below). The product is denied warranty if NiceDesign distributor confirms that the product is not eligible for warranty. 
    • The Serial Number/ Imei/ Service Tag on the product must be intact and clear (and must match the warranty card if the product has a warranty card attached).

    1.2. Conditions not covered by warranty

      • The product does not meet one of the above warranty conditions.

      2. Warranty policy

      2.1. For all products (Excluding Frame and Engine of products in the Lifting Table category)

      • Warranty within 12 months from date of purchase.
      • Free exchange within 30 days.

      Note: Customers please refer to detailed product return policy here https://nice.design/pages/chinh-sach-doi-tra

      2.2. For Frames and Motors of products in the Lift Table category

      • 10 year warranty on lifting table frame.
      • 5 year warranty on lift table motor.

      3. Cases not covered by warranty

      All products distributed by nice.design comply with the warranty conditions of the supplier and manufacturer. The following cases are considered to violate the warranty conditions and are not covered by the warranty:

      • Consumable products during use (ink cartridges, magnetic drum units, ink ribbons, needle heads, inkjet heads, fans, cables, rectifiers, power switches, etc.)
      • The product is out of warranty (the product warranty period is shown on the warranty delivery note of …).
      • No warranty stamp from nice.design, distributor, manufacturer; or if there is, the warranty stamp is invalid (torn, erased, repaired, unreadable, peeled/peeled...).
      • Serial number, barcode, technical specifications on the product are invalid (unreadable, scratched, altered, torn, peeled/peeled, or changed).
      • Product is defective due to natural disasters (flood, fire, abnormal power supply, incorrect voltage…).
      • Product is defective due to improper maintenance and care by the user.
         • The product is physically deformed such as scratched, dented, convex, dent, distorted, cracked, or broken due to being dropped, impacted, or due to improper transportation/installation.
         • Products are moldy, rusty, damp, have liquid penetration, yellow stains, blurred letters, writing that cannot be erased...
      • Product damaged by rodents, bugs or insects.
      • Products are disassembled or repaired by individuals or technicians not authorized by NiceDesign.
      • The warranty does not cover unlicensed software and customer data contained in the machine or product.