Return policy when purchasing products at NiceDesign

1. Instant innovation

Directly replace damaged components on the product with components of the same type, same color, etc. Specifically:

1.1. Exchange for a new product if the main product is defective:

• First 15 days from date of purchase: Customers are free to return or exchange
• After the first 15 days until the warranty period expires: Nice Design charges 10% of the invoice value per month from the date of purchase (eg: 10% for the second month from the date of purchase, 20% for the third month, etc.)

Note: If there is no original product to exchange, you will be applied the Warranty policy with commitment or refund with a 50% discount.

1.2. Exchange accessories

Has the same function that Nice Design is selling if the accessories that come with the main product are defective: Accessories will be exchanged for free within 12 months from the date of purchase of the main product. The returned product will be a product with similar function that is being sold at Nice Design.

Note: If there are no equivalent functional accessories or the Customer is not satisfied with this treatment, Nice Design will send the product to the Service Center to apply the manufacturer's warranty policy.

1.3. Software errors

For software errors, the product will not be replaced. Nice Design team will help customers resolve software errors on the product.

1.4. In case you want to exchange the product for the original packaging

In addition to the return fee stated in Section 2.1, Customers will pay an additional fee to receive a new product in its original packaging equivalent to 20% of the invoice value.

• Returned products must retain 100% of their original appearance and be eligible for the manufacturer's warranty.
• The product is for personal use only, not for commercial purposes.

2. Refund

Applies to both defective and non-defective products:

• First 15 days from date of purchase: Free refund (Customer only has to pay payment fee or shipping fee if any)
• After the first 15 days to the end of the 12th month: Deduct an additional 10% of the invoice value for each month.
• Returned products must retain 100% of their original appearance and be eligible for the manufacturer's warranty.
• Returned products must be complete with box and accessories.

If the product comes with a promotional item, please return it with it. If the promotional item is lost, Nice Design will charge an additional fee according to the listed price of that item.